Dalcom Soft, Inc. (hereinafter referred to as the “company”) will receive and handle the following personal information.
Purpose of Collection and Use
Category
Collected Information
Retention and Use Period
Mobile Service
User identification on the use of mobile services, status check of double registration
EssentialID, nickname, password, phone number, and email address
Store for 30 days for the purpose of resolving consumer complaints and disputes when withdrawing as a member and from the game
Facebook account linkage
EssentialUsername, profile picture, and email address
Google account linkage
EssentialUsername, email address, language settings, and profile picture
Apple account linkage
EssentialUsername and email address
Customer Support
User identification and reference confirmation
EssentialEmail address
Event and Service Marketing
Delivery of products, bills, and prizes
EssentialName, phone number, address, and email address
Store for a year for the purpose of marketing information notification (The history of notified information can be stored for 6 months from the date of notification.)
Taxation and public charges for event winners
EssentialA certified copy of an ID or the ID card that contains the Resident Registration Number, driver’s license or its copy, name, and address
Store for up to a year for the purpose of event notification and winner selection (May differ for each event. The period mentioned in each event page will take precedence.)
Information Automatically Collected and Generated from the Use of Service
-
EssentialDevice information, mobile carrier information, IP, internet history, service usage history, misconduct history, download history, and payment history
➀ The Act on the Consumer Protection in the Electronic Commerce Transactions, etc.Records concerning withdrawal of contracts or subscriptions, 5 yearsRecords concerning payments and supplies of goods, 5 yearsRecords concerning settlements of consumer complaints and disputes, 3 years➁ Protection of Communications Secrets ActRecords concerning sign-in, 3 months
Mobile Service
User identification on the use of mobile services, status check of double registration
EssentialID, nickname, password, phone number, and email address
Facebook account linkage
EssentialUsername, profile picture, and email address
Google account linkage
EssentialUsername, email address, language settings, and profile picture
Apple account linkage
EssentialUsername and email address
Retention and Use PeriodStore for 30 days for the purpose of resolving consumer complaints and disputes when withdrawing as a member and from the game
Customer Support
User identification and reference confirmation
EssentialEmail address
Retention and Use PeriodStore for 30 days for the purpose of resolving consumer complaints and disputes when withdrawing as a member and from the game
Event and Service Marketing
Delivery of products, bills, and prizes
EssentialName, phone number, address, and email address
Retention and Use PeriodStore for a year for the purpose of marketing information notification (The history of notified information can be stored for 6 months from the date of notification.)
Taxation and public charges for event winners
EssentialA certified copy of an ID or the ID card that contains the Resident Registration Number, driver’s license or its copy, name, and address
Retention and Use PeriodStore for up to a year for the purpose of event notification and winner selection (May differ for each event. The period mentioned in each event page will take precedence.)
Information Automatically Collected and Generated from the Use of Service
EssentialDevice information, mobile carrier information, IP, internet history, service usage history, misconduct history, download history, and payment history
Retention and Use Period➀ The Act on the Consumer Protection in the Electronic Commerce Transactions, etc.Records concerning withdrawal of contracts or subscriptions, 5 yearsRecords concerning payments and supplies of goods, 5 yearsRecords concerning settlements of consumer complaints and disputes, 3 years➁ Protection of Communications Secrets ActRecords concerning sign-in, 3 months
You have the right to refuse to consent, but please be aware that you will not be able to sign up or use the services.
When using an external account, personal information will be provided and processed only within the bounds agreed by the user.
If you use a guest account, other information except the nickname and the information automatically collected and generated from the use of service will be collected at the time of the account interlock. using an external account, personal information is provided and processed only within the scope agreed by the user.
※ Matters related to automatically collected information and other matters follow the personal information handling policy.
1. Handling of Personally Identifiable Information
1)
Personally Identifiable Information refers to the “information prescribed by Presidential Decree” under the Personal Information Protection Act and Enforcement Decree of the same Act, which are residential registration number, passport number, driver’s license number, and alien registration number.
2)
The company collects and handles the personally identifiable information for the following purpose.
➀
Processing of tax and public charges for prize (material) winners
2. Retention and Use Period of Personal Information
1)
In principle, the company destroys the information immediately after the purpose of collecting and using personal information is achieved. However, the following information shall be retained during the “preservation period” in accordance with the grounds specified in “preservation grounds.”
➀
Information collected for the purpose of providing mobile services
-
Preservation grounds and period: Store for 30 days for the purpose of resolving consumer complaints and disputes when withdrawing as a member and from the game
➁
Information collected for the purpose of event and service marketing
-
Preservation grounds and period: Store for a year for the purpose of marketing information notification (The history of notified information can be stored for 6 months from the date of notification.)
-
Preservation grounds and period: Store for up to a year for the purpose of event notification and winner selection (May differ for each event. The period mentioned in each event page will take precedence.)
2)
The company may keep the user’s information for a certain period prescribed by the relevant laws and regulations if necessary, according to the relevant laws and regulations, such as the Act on the Consumer Protection in the Electronic Commerce Transactions, etc. In this case, the company will use the information it keeps only for the purpose of storage.
➀
ACT ON THE CONSUMER PROTECTION IN ELECTRONIC COMMERCE
-
Records concerning withdrawal of contracts or subscriptions, 5 years
-
Records concerning payments and supplies of goods, 5 years
-
Records concerning settlements of consumer complaints and disputes, 3 years
➁
PROTECTION OF COMMUNICATIONS SECRETS ACT
-
Records concerning sign-in, 3 months
3. Disposal Process and Method of Personal Information
In principle, the company destroys the information immediately after the purpose of collecting and using personal information is achieved. The disposal process and method are as follows.
1)
Disposal Process
If a user does not use the service for a certain period of time or applies for withdrawal of the membership, the company will store personal information for 30 days for the purpose of resolving consumer complaints and disputes, and then destroy the information in a way that prevents the regeneration of that information.
2)
Disposal Method
➀
Personal information stored in the form of electronic data is deleted using technical methods that prevent the regeneration of that data.
➁
Personal information printed on paper is destroyed by a shredder.
4. Provision and Sharing of Personal Information
1)
In principle, the company does not provide users’ personal information to third parties. However, the following cases are excluded.
➀
Where the user agrees to the provision in advance
➁
In accordance with the regulation of relevant laws and regulations such as the Framework Act on Telecommunications and the Telecommunications Business Act, or where there is a request from an investigative agency according to the procedures and methods prescribed in the Act for investigative purposes.
➂
(Optional) In the case of entrusting some of the tasks for the convenience of the service, such as prize delivery, etc.
Third Party (Recipient)
Provided Information
Purpose
Storage / Usage Period
JELLA BLUE KOREA CO.,LTD.
Name, address, contact information, and email address
Delivering event prizes, providing prize money, and processing tax and public charges
Destroyed after achieving the purpose of business, and three months after the date of issuance of the tax invoice.
JELLA BLUE KOREA CO.,LTD.
Provided InformationName, address, contact information, and email address
PurposeDelivering event prizes, providing prize money, and processing tax and public charges
Storage / Usage PeriodDestroyed after achieving the purpose of business, and three months after the date of issuance of the tax invoice.
5. The Right of the User’s Legal Representative and the Method of Exercising It
Users have the right to access, modify, and delete their personal information or request the suspension of handling their personal information.
The company will actively take necessary measures to ensure the rights of users.
Users and the legal guardians of the users have the right to inquire, modify, and delete their personal information, request the suspension of handling them, and withdraw consent for the collection and use of personal information for themselves or children under 14 years old at any time.
Here are the recommended methods for exercising your rights.
[Methods for Exercising Rights]
-
Unlink from other service accounts in the “Settings” screen of the game, then select “Withdraw”.
-
Request the exercise of your rights by submitting an inquiry through each game’s customer support via “Settings” > “Customer Support” in the game.
If a user requests correction of an error in personal information, the personal information shall not be used or provided until the correction is completed. In addition, if incorrect personal information is provided to a third party, the company will notify the third party of the correction result immediately.
The company will handle the personal information terminated or deleted at the request of users or their legal representative in accordance with “2. Retention and Use Period of Personal Information” and prevent it from being viewed or used for other purposes.
6. Technical/Administrative Protection Measures for Personal Information
In handling users' personal information, the company is taking the following technical/administrative measures to ensure stability so that personal information is not lost, stolen, leaked, altered, or damaged.
<Technical Measures>
➀
In addition to the user's password and personally identifiable information, the company encrypts and stores e-mail addresses and mobile phone numbers, and personal information can be checked and changed only through the request of the users themselves.
➁
The company makes it possible to safely transmit personal information on the network through encrypted communication.
➂
The company is trying our best to prevent users' personal information from being leaked or damaged by computer viruses or being hacked.
➃
The company regularly backs up personal information in case of an emergency and takes measures using vaccine programs to prevent damage caused by computer viruses.
➄
The company continues to try to enhance security through measures such as control of access to the system, authority management, and vulnerability checks.
<Administrative Measures>
➀
The company limits the access to users’ personal information to a minimum number of people, and the people who have access are as follows.
-
A person who conducts marketing, events, customer support, game operation, and delivery directly for the users
-
A person who performs personal information management duties, such as a person in charge of personal information protection
-
Any other person who is inevitable to process personal information on duty
➁
The company provides regular training for personal information handlers and trustees on their obligations to protect personal information.
➂
The company is trying to make sure that the department in charge of personal information protection checks the privacy policy and whether internal regulations are well-followed or not so that if a problem is found, it can be corrected immediately.
➃
The company is not liable for damages that are not attributable to the company, which fulfilled the obligations as a processor of personal information, such as negligence of the user or accidents in areas not managed by the company.
7. Matters Concerning the Installation/Operation and Rejection of Automatic Personal Information Collection Device
1)
The company automatically collects phone numbers, device identification numbers, e-mail addresses, and ADID / IDFA (Advertising Identifier) numbers when users sign up for the first time to check for duplicated registration and provide customized mobile services, customer support, and advertisement services.
2)
Users may refuse to consent to automatic collection of phone numbers, device identification numbers, e-mail addresses, and ADID / IDFA (Advertising Identifier), which may limit the use of some services.
8. Complaint Service Concerning Personal Information
1)
The company designates the person in charge of personal information protection as follows to protect users' personal information and handle complaints related to personal information.
If the company modifies this Personal Information Handling Policy, we will put up a notice that specifies the reason for the change and the application date on the service screen for 7 days before the application date along with the current Personal Information Handling Policy.